Question 1

Isn't this just a habit app with extra steps?

Accepted Answer

The opposite. The app is the cheap, automated thing that ninety-six percent of people abandon within a month. Momentum is a person: a coach who designs your habits, reads your week, and changes the plan when it isn't working. The dashboard just keeps you and your coach in sync. You're paying for the human, not the software.

Question 2

Why can't I add my own habits?

Accepted Answer

Because the habit you'd add at midnight is rarely the one that helps, and the habit you'd delete is almost always the one that works. Handing the pen to your coach removes the negotiation entirely. Ask for a change any time and they'll usually say yes — but it goes through them.

Question 3

Can I have more than five habits?

Accepted Answer

Start with three to five. More than that at once and none of them stick. But Momentum isn't a cap on ambition: once your foundation is genuinely holding, advanced clients can build up to ten habits, added one at a time and always designed by your coach. The limit protects your momentum.

Question 4

What happens if I miss a day?

Accepted Answer

You mark it missed and seal the day like normal. Your habit streak resets and your integrity streak carries on, because you told the truth. Your coach sees it. If it becomes a pattern they'll change the habit — a habit you keep missing is usually badly designed rather than evidence about you.

Question 5

What if I forget to log for a few days?

Accepted Answer

You can fill in today and yesterday. Older days lock so your history stays honest. Message your coach and they can reopen a specific day if there's a real reason.

Question 6

What if my coach isn't the right fit, and who checks the quality?

Accepted Answer

We do, personally. Separately from your coach, the Momentum team checks in with you on WhatsApp around your second week and then roughly monthly, to ask honestly whether it's working. If the fit isn't right, we'll move you to a different coach with no awkwardness and nothing lost.

Question 7

Is this therapy or mental-health treatment?

Accepted Answer

No. Momentum is habit coaching. Your coach is trained to run the method, not to treat clinical conditions, and they will tell you plainly if something is outside what they can help with. If you're struggling with your mental health, please speak to your GP or a qualified professional. Coaching works best alongside that, never instead of it.

Question 8

Do I need to install anything?

Accepted Answer

No. Your dashboard is a private web link. Add it to your home screen and it behaves like an app. Your check-ins come by WhatsApp, on the number you give us.

Question 9

Is my data private, and is it mine?

Accepted Answer

Yes on both. Your habits and check-ins are stored securely and seen only by you and your coach. If you ever leave, just ask and we'll export everything for you to keep.

Question 10

When do I pay, and what's refundable?

Accepted Answer

Payment happens before your intake, so nobody fills in ten minutes of honest questions and then gets surprised by a bill. Your whole first month is refundable if it isn't working, on either plan.

Question 11

How quickly does anything change?

Accepted Answer

Honestly: the first two weeks usually feel unremarkable. That's normal and it's built into the method, which is why the coach and the check-in matter more at the start than the streak does. Most people see a difference in the line somewhere around week four.

Question 12

Can I pause?

Accepted Answer

Yes. Tell your coach, and we'll pause your billing and freeze your streaks so you come back to what you left rather than to a wall of missed days.